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Refund Policy

This policy explains when refunds are available for payments made to Digital Growth Compass, and how the refund process works.

Last updated:

16 Sep 2026

01 Overview

Digital Growth Compass provides Amazon PPC management and SEO services on a fee basis, as a sole proprietorship business. This Refund Policy explains the circumstances under which a refund may be issued for payments made to us, including payments made via PhonePe or other approved payment methods.

This policy should be read alongside our Terms of Service, which governs the overall engagement between us and our clients.

02 Refund Eligibility

A refund may be considered in the following situations:

Duplicate payment — the same invoice or service was paid for more than once due to a technical or processing error.
Payment made for a service not yet delivered — if payment was collected but the agreed service has not yet commenced.
Engagement cancelled before work begins — if a client cancels before any audit, strategy, or campaign work has started, as agreed in writing.

03 Non-Refundable Cases

Refunds are not available in the following cases:

Once work has commenced — including audits delivered, strategy sessions conducted, or campaigns launched — fees for that portion of work are considered earned and non-refundable.
Dissatisfaction with performance outcomes. As outlined in our Terms of Service, results such as ACOS, ROAS, rankings, or traffic depend on factors outside our control and are never guaranteed.
Third-party costs already incurred at the client's direction, such as advertising spend or platform tool fees.
Fees for milestones or deliverables already completed within a larger engagement.

In short: refunds cover billing errors and cancellations made before work starts — not a change of mind about results after the work has been delivered.

04 Cancellation Requests

Clients may request to cancel an ongoing engagement by providing written notice as agreed in the service proposal, or a minimum of 30 days' notice where no specific period has been agreed. Fees for work already completed or in progress up to the cancellation date remain payable and are not refunded.

05 Refund Process & Timeline

To request a refund, please contact us within 7 days of the payment date, along with your payment reference or transaction ID. We will review the request and confirm eligibility within 3–5 business days.

Approved refunds are processed within 7–10 business days, though the funds may take a few additional days to reflect in your account depending on PhonePe's or your bank's processing timelines.

06 Refund Method

All approved refunds are credited back to the original mode of payment used at the time of the transaction — such as the same PhonePe UPI ID, wallet, or card. We do not process refunds to a different account or payment method, and we do not offer cash refunds.