Terms of Service

01 Acceptance of Terms

By accessing or using this website, requesting a service, submitting an enquiry form, or entering into a service engagement with Digital Growth Compass ("we," "us," "our"), you ("you," "Client," "User") agree to be bound by these Terms of Service.

Digital Growth Compass is a marketing business registered in India. If you do not agree to these terms, please do not use this website or engage our services.

02 Services Provided

Digital Growth Compass provides performance marketing and digital growth services including but not limited to:

• Amazon PPC Management — Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP campaign strategy, execution, and optimization

• SEO Services — On-Page SEO, Technical SEO, Content Optimization, and Website Audits

• Strategy & Consulting — Growth strategy for D2C brands across Amazon and other channels

The specific scope of services for each engagement is defined and agreed upon in a separate proposal, agreement, or statement of work.

03 Engagement & Scope of Work

Each client engagement is governed by a mutually agreed scope of work, which outlines the services to be delivered, timelines, deliverables, and fees. Any changes to the agreed scope — including additional services, platforms, or deliverables — must be agreed in writing before work begins on the additional scope.

04 Client Obligations

To enable us to deliver services effectively, you agree to:

• Provide timely access to relevant platforms, including Amazon Seller Central, Amazon Advertising Console, Google Analytics, Google Search Console, or Meta Ads Manager, as required by the agreed scope.

• Supply accurate and complete information about your brand, products, goals, and any constraints relevant to the engagement.

• Respond to requests, feedback, and approvals within a reasonable timeframe to avoid delays in delivery.

• Ensure that any materials, content, or information you provide do not infringe third-party intellectual property rights or violate applicable law.

A free audit or strategy call does not constitute a formal engagement. Paid services commence only after both parties have agreed in writing to the scope and fees.

05 Fees & Payment

Service fees are agreed upon in advance as part of the engagement proposal. Unless otherwise specified in writing:

• Fees are payable in Indian Rupees (INR) via the payment method agreed at the time of engagement.

• Invoices are due within the timeframe stated on the invoice.

• Late payments may result in a pause or suspension of active services until the outstanding balance is cleared.

• Fees paid for completed work or work already in progress are non-refundable unless otherwise agreed in writing.

Advertising spend, platform fees, tool subscriptions, or any third-party costs are separate from our service fees and are the sole responsibility of the Client unless explicitly stated otherwise in the agreed scope.

06 Intellectual Property

Your materials

Any content, brand assets, data, or materials you provide remain your intellectual property. You grant us a limited licence to use them solely for the purpose of delivering the agreed services.

Our work product

Deliverables created specifically for your engagement — such as campaign structures, keyword lists, content, and reports — become your property upon receipt of full payment for that work. Strategy frameworks, methodologies, templates, and tools we use to produce that work remain our intellectual property.

07 Confidentiality

Both parties agree to keep confidential any sensitive business information, data, strategies, or materials shared during the engagement that are not publicly known. This obligation survives the end of the engagement.

We will not share, sell, or disclose your business data or account information to any third party, except as necessary to deliver the agreed services or as required by law.

08 No Guarantee of Results

While we apply our full expertise, experience, and effort to every engagement, Digital Growth Compass does not and cannot guarantee specific outcomes including but not limited to:

• A specific ACOS, ROAS, TACoS, or return on ad spend figure

• First-page or any specific ranking position on Google or other search engines

• A specific volume of organic traffic, impressions, or conversions

• Sales revenue or profit targets

Performance in advertising and organic search is influenced by factors outside our control — including platform algorithm changes, competitor activity, market conditions, seasonality, and listing or website quality. Our commitment is to a transparent, data-led strategy consistently applied.

09 Limitation of Liability

To the maximum extent permitted by applicable law, Digital Growth Compass shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or website, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

Our total liability in connection with any engagement shall not exceed the total fees paid by you to us for the specific service giving rise to the claim, in the three months preceding the claim.

10 Termination

Either party may terminate an engagement by providing written notice as specified in the agreed scope of work or proposal. In the absence of a specific notice period, a minimum of 30 days' written notice is required.

• Fees for work completed or in progress up to the termination date are payable in full.

• We reserve the right to terminate an engagement immediately if a Client is in material breach of these terms, including non-payment.

• Upon termination, each party will return or delete the other's confidential materials on reasonable request.

11 Third-Party Platforms

Our services involve working within third-party platforms including Amazon Advertising, Amazon Seller Central, Google Ads, Google Search Console, Meta Ads Manager, and others. We are not responsible for changes to platform policies, algorithm updates, account suspensions imposed by those platforms, or any interruptions to those platforms' services. All platform-related risks remain with the Client.

12 Website Use

The content on this website is provided for general information purposes only. You agree not to:

• Use this website in any way that violates applicable laws or regulations

• Reproduce, distribute, or publish any content from this website without prior written permission

• Attempt to gain unauthorized access to any part of this website or its underlying systems

We reserve the right to modify or withdraw any part of this website at any time without notice.

13 Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these terms or a service engagement shall first be attempted to be resolved through mutual discussion and good-faith negotiation.

If a dispute cannot be resolved through negotiation within 30 days, it shall be subject to the exclusive jurisdiction of the courts located in Kolkata, India.

14 Changes to These Terms

We may update these Terms of Service from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after any change constitutes your acceptance of the updated terms.

15 Contact Us

For any questions about these Terms of Service or a service engagement, please contact us:

contact@digitalgrowthcompass.com

email

phone

address

+91 9832337424

Ecospace, Kolkata, India

Or use our contact form and we'll get back to you directly.